Terms of Service

SolvedAgain is operated by Greater Technologies LLC (“we”, “us”). By running an audit or buying a plan you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

SolvedAgain asks AI assistants buyer-intent questions about your category and reports whether they mention and recommend your brand. A free audit runs 20 questions against ChatGPT and Claude and shows your scorecard plus three of the questions you lost. Paid audits and subscriptions add engines, more questions, the full question table and a 90-day action plan, as described on the pricing and methodology pages. The methodology page is part of this agreement: it defines what each number means.

We measure; we do not control what an AI assistant says. We do not promise that any assistant will mention you, recommend you, rank you, or ever change its answer. AI answers are probabilistic and vary between runs — that is why every report samples each question three times per engine and publishes the volatility rather than hiding it. Nothing in a report, an action plan, or a call is a guarantee of a commercial result.

There is no login. Your report lives at an unguessable URL and anyone who has that URL can read the report. That is the whole access control, deliberately: it keeps the product free of an account system. Treat the link like a password — do not post it publicly, and share it only with people you want reading your audit. If you lose it, contact us and we will re-send it to the email on the audit.

The full report is $199 and Full Coverage is $450, charged once through Stripe. Buying either on a finished audit re-opens it and fills in the engines and questions your new tier includes. One-time purchases do not renew.

Track is $249/month, Grow is $495/month and Command is $950/month, billed monthly in advance through Stripe. Each plan renews automatically every month at the same price and charges the card you used, with no further notice, until you cancel. Each billing period includes one re-run of your audit — the same approved question set, so the month-over-month delta is comparable. Re-runs are scheduled roughly every 28 days; they are not on a fixed calendar date.

Email paintedalways@gmail.com from the address on your audit, or from any address, naming your brand or your report link. We will cancel within two business days and confirm by reply. Cancellation stops the next charge and stops the monthly re-runs; the reports you have already paid for stay reachable at their URLs. We do not require a phone call, a retention conversation, or a reason.

We do not yet offer a self-service cancellation button, because the product has no login to put one behind. Until it does, email is the cancellation mechanism and we hold ourselves to the two-business-day window above.

Cancelling stops future charges; we do not prorate the month already running, because the API cost of that month's run is already spent. If a run failed, produced a report we cannot stand behind, or you were charged for a month whose re-run never happened, tell us and we will refund that month in full. Ask before assuming a refund is impossible — the cases above are not exhaustive.

Every audit spends real money at OpenAI, Anthropic, Perplexity, Google and xAI. That is why a started run is not free to us even if you abandon it, and why the refund clause above is written the way it is rather than as an unconditional money-back guarantee.

You keep everything you give us: brand names, domains, competitor lists, buyer profiles and seed questions. You grant us permission to send that information to the AI engines listed on the privacy page as part of running your audit, and to fetch your homepage and the competitor pages an assistant cited so we can diagnose gaps. You confirm you have the right to ask us to do that. Your reports and the answers behind them are yours; we do not sell them and we do not publish them.

Do not use SolvedAgain to audit a brand you have no relationship with in order to harass it, do not attempt to reach audits that are not yours, and do not use the reports to make claims about a competitor that the report does not support. We may cancel your plan and cut off access for any of these.

The engines we query are other companies' products. They change models, retire APIs, rate-limit us and go down. When a call fails we store an empty answer and exclude it from every metric rather than counting it as a zero — an outage must never read as invisibility — and the report discloses the failure count. If an engine becomes unavailable for a billing period we will tell you and, if it materially changed what you paid for, refund or credit that period.

We provide the service as-is. To the extent the law allows, our total liability for any claim is limited to what you paid us in the twelve months before the claim, and we are not liable for lost profits, lost revenue, or lost business opportunity. Some jurisdictions do not allow these limits, in which case they apply only as far as permitted.

If we change these terms in a way that reduces what a paying subscriber gets, we will email the address on the audit before the change takes effect for that subscriber. Otherwise the current version on this page governs, and the date below is when it last changed.

paintedalways@gmail.com — for cancellations, refunds, legal notices, and anything else. It is a monitored address and the fastest way to reach a person.